Privacy policy

 

At BC Jewels, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, making a purchase, submitting an enquiry, or communicating with our team.

This Privacy Policy explains how we collect, use, store and share your information.

Information We Collect

When you visit our website, place an order, create an account, contact us, or make an enquiry, we may collect information such as:

• Name

• Billing and shipping address

• Email address

• Phone number

• Business or company name

• Order and purchase information

• Products viewed or added to your cart

• Payment and transaction information

• IP address and device/browser information

• Communications with BC Jewels

• Any other information you voluntarily provide to us

For wholesale or business orders, we may also collect relevant business information required to process the order or issue invoices.

How We Use Your Information

We may use the information collected to:

• Process and manage your orders

• Arrange shipping and delivery

• Process payments

• Communicate regarding your order

• Respond to enquiries and customer support requests

• Manage wholesale and bulk order enquiries

• Prevent fraudulent or unauthorized transactions

• Improve our website, products and services

• Maintain business and transaction records

• Comply with applicable legal, accounting and regulatory requirements

• Send promotional communications where permitted by law or with your consent

Payments

Payments made through our website may be processed by third-party payment gateway providers.

BC Jewels does not ordinarily store complete debit card, credit card, UPI or banking credentials. Payment information is handled by the applicable payment service provider according to its own security and privacy practices.

Shipping & Delivery Partners

To fulfil your order, we may share necessary information such as your name, shipping address and phone number with courier, transport, logistics and delivery service providers.

Only information reasonably required to process and deliver your shipment will be shared for this purpose.

For international orders, information may also need to be provided to logistics providers, customs authorities or other parties involved in import/export and customs clearance.

Service Providers

We may use third-party service providers to operate different aspects of our business and website, including:

• Website and e-commerce platforms

• Payment gateways

• Courier and logistics providers

• Hosting and technology providers

• Analytics services

• Marketing and communication services

These third parties may process certain personal information when necessary to provide their services.

Cookies & Website Technologies

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand website usage and improve the shopping experience.

Some cookies may also be used by third-party analytics or marketing services.

You may control or disable certain cookies through your browser settings. However, disabling essential cookies may affect some website functionality.

Marketing Communications

If you provide your consent or where otherwise permitted by applicable law, we may send information about:

• New arrivals

• Jewellery collections

• Wholesale offers

• Special promotions

• Business updates

You may request to stop receiving promotional communications at any time by contacting us or using an unsubscribe option where available.

Sharing of Personal Information

BC Jewels does not sell or rent your personal information to third parties.

We may share information where reasonably necessary with trusted service providers involved in processing payments, operating our website, fulfilling orders, delivering shipments or providing other business services.

We may also disclose information where required by applicable law, regulation, legal process or government authority.

Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We may retain order, transaction and customer information for as long as reasonably necessary to:

• Fulfil orders

• Provide customer support

• Maintain business and accounting records

• Resolve disputes

• Prevent fraud

• Meet legal, tax and regulatory obligations

Information that is no longer required may be deleted or anonymized where appropriate.

Your Rights

Depending on applicable law and your location, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain personal information.

You may also withdraw consent for certain processing where processing is based on consent.

To submit a privacy-related request, please contact us using the details provided below. We may need to verify your identity before completing certain requests.

Third-Party Links

Our website may contain links to third-party websites, social media platforms or external services.

BC Jewels is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

Children's Privacy

Our website and products are intended for customers capable of entering into valid transactions under applicable law.

We do not knowingly collect personal information from children for the purpose of selling products directly to them.

International Customers

If you access our website or purchase from BC Jewels from outside India, your information may be processed or stored in India or other countries where our service providers operate.

By using our services, your information may be transferred where necessary to process your order, payment, shipment or customer service request, subject to applicable privacy laws.

Changes to This Privacy Policy

BC Jewels may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements or services.

The latest version published on our website will apply from its stated effective date.

Contact Us

For questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

BC Jewels
11 No. Rail Gate, Beside Globecare Diagnostic Centre
Burasanti, Singur, Hooghly
West Bengal – 712409, India

Email: bcjewelskolkata@gmail.com
Phone: +91 8657862087
Phone: +91 9653457093